You're charged on the same date each month that you signed up. For example, if you join on the 15th, you'll be charged on the 15th of every month.

Your Reserve Credit never expires as long as you remain an active member. If you cancel your membership, you have 12 months to use any remaining credits.

Yes, absolutely. You can cancel your membership at any time with no penalties or fees. Simply contact our customer service team or manage it through your account.

Yes! Your Reserve Credit works on everything across our entire collection, including sale items, new launches, and custom pieces.

Your Reserve Credit is added to your account immediately upon your monthly payment processing. You can start using it right away.

Bonus credits from purchases (5-10% back) are added to your account within 48 hours and never expire while you're a member.

Absolutely! Your member discount (10-20% depending on tier) applies first, then you can use your Reserve Credit on the discounted price for maximum savings.

No, member discounts don't apply to custom and bespoke commissions. These pieces require dedicated design time, individual craftsmanship, and personal consultations—they're created exclusively for you from concept to completion. However, you can still use your Reserve Credit towards custom pieces and earn bonus credit back on your purchase. The amount of bonus credit earned will depend on each piece and its complexity.

Yes, any authentic Lark & Berry piece you've purchased can be exchanged, regardless of when you bought it.

No time limit, as long as you've been a member. However, pieces exchanged within 6 months typically receive the full 60%, while older pieces may receive 20-60% depending on condition and age.

Yes, you can exchange multiple pieces in a single transaction. The credits will be combined and added to your Reserve Credit balance.

You receive a percentage of what you originally paid for the item, not the current retail price.

You receive up to 60% of your original purchase price back as Reserve Credit. The exact percentage depends on the item's condition and how long you've owned it. Here are typical examples:

Within 1 month: 60% back (like new condition)

1-6 months: 45-60% back (excellent condition)

6-12 months: 35-55% back (very good condition)

1-2 years: 30-50% back (good condition)

Over 2 years: 25-35% back (depending on condition and style)

Items in original packaging with certificates receive the higher percentage within each timeframe. Well-maintained pieces from our core collections typically receive better rates than limited or seasonal styles.

Your monthly diamonds are credited to your account on your membership anniversary date each month (Elite: 1 diamond, Luxe: 2 diamonds).

Diamonds can only be redeemed for jewellery. However, you can exchange your completed 1-carat piece through our Exchange Programme once it's made.

When you reach 25 diamonds, we convert them into a 1-carat stone and create your choice of: solitaire bracelet, pendant, or stud earrings with premium setting—completely free. The setting and design are included at no charge.

Elite and Luxe members get priority access to custom design consultations where we can create bespoke pieces using your 25 diamonds converted to 1-carat. A design fee may apply for custom creations.

You keep any diamonds you've earned forever! If you have fewer than 25 diamonds, we can still create a piece using your collected diamonds, but you'll need to pay for the setting and design fees. Only when you reach 25 diamonds do you get the complete piece (1-carat stone + setting) free.

Each monthly diamond is a 1.5mm premium lab-grown stone. While individually small, when you collect 25 diamonds, we convert them into one beautiful 1-carat centerpiece for your chosen piece.

Complete monthly styling challenges, refer friends to The Reserve, or participate in special member events to earn bonus diamonds and reach your 25-diamond goal sooner.

Your Welcome Collection Box includes a luxury Lark & Berry tote bag, full-sized signature fragrance, and an exclusive membership guide with styling tips and collection advice.

Elite and Luxe members receive a pair of delicate premium lab diamond stud earrings paired with artisan chocolates as our thank you for your continued membership.

We send boutique champagne during your birthday month. Elite members receive it with purchases of £300+, while Luxe members get it automatically with no minimum purchase required.

A complimentary 30-minute private dance lesson with a professional instructor—perfect for special occasions, wedding preparation, or building confidence.

Once you're a member, you'll receive exclusive access credentials to our private Jewel Vault shopping portal within 24 hours of joining.

Jewel Vault pieces are typically 30-70% off regular retail prices, with additional member discounts still applying.

Sample pieces, past-season collections, vermeil styles, one-off designs, and everyday luxury pieces—all at member-exclusive pricing.

We add new pieces weekly, with Elite and Luxe members getting 24-48 hour early access before Access members.

Any diamond ring or stud earring purchase qualifies for a complimentary upgrade to the next carat size (up to 4 carats total per piece).

Yes, you can upgrade your tier at any time. The new benefits take effect immediately, and you'll be charged the difference pro-rated for your current billing cycle. Please note: one-time gifts like the Welcome Collection Box and complimentary dance session are only provided once per membership, regardless of tier changes.

All orders automatically ship via express delivery at no charge. You'll receive tracking information and delivery typically within 1-2 business days.