These terms are regularly updated. Members are encouraged to review the latest version prior to any major purchases or swaps.

THE VAULT MEMBERSHIP TERMS & CONDITIONS

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your participation in The Vault membership program ("The Vault" or "Program") operated by Lark & Berry. By enrolling in The Vault, you agree to be bound by these Terms.

2. MEMBERSHIP TIERS AND BENEFITS

Note: All diamonds referenced in this program are lab-grown diamonds.

2.1 The Vault Access (£29/month)

• Receive £40 monthly in Vault Credit
• 10% discount on all eligible purchases
• 5% back in Vault Credit on purchases
• Welcome Collection Gift (with first purchase)
• VaultPrivé Access
  

2.2 The Vault Elite (£59/month)

• Receive £80 monthly in Vault Credit
• 15% discount on all eligible purchases
• 10% back in Vault Credit on purchases
• Welcome Collection Gift (with first purchase)
• Access to Jewellery Swap Evolution Programme
• VaultPrivé Access
• 1 diamond earned monthly
• ½-carat diamond upgrades on qualifying purchases
• Birthday champagne (with £300+ spend in birthday month)
• Early access to new launches
• Complimentary dance session at month 2 (one-time benefit)
• 6-month loyalty gift

2.3 The Vault Luxe (£1,950/year)

• Receive £2,500 in Vault Credit annually
• 15% discount on all eligible purchases
• 10% back in Vault Credit on purchases
• Premium Welcome Collection Gift (includes champagne)
• Access to Jewellery Swap Evolution Programme
• VaultPrivé Access
• 2 diamonds earned monthly
• ½-carat diamond upgrades on qualifying purchases
• Complimentary dance session on month 1 (one-time benefit)
  
• VIP event invitations
• 6-month loyalty gift

3. MEMBERSHIP BILLING AND PAYMENTS

3.1 Billing Cycle

• The Vault and Elite tiers: Billed monthly on a recurring basis
• The Vault Luxe tier: Billed annually (£1,950)
• Monthly memberships charged on the same date each month as initial enrollment
• Annual memberships renewed on the anniversary of enrollment
• All membership fees are charged in GBP (£)

3.2 Payment Methods

• Valid payment methods include credit cards, debit cards, and other methods as may be offered
• You must maintain valid payment information on file
• You authorize us to charge your payment method for all membership fees

3.3 Failed Payments

• If payment fails, we will attempt to process payment again
• Continued payment failures may result in suspension or cancellation of membership benefits

4. VAULT CREDIT

4.1 Monthly Vault Credit

• The Vault and Elite tiers: Credit added as soon as monthly payment is processed
• The Vault Luxe tier: Full £2,500 credit added upon annual payment
• Credit amounts: The Vault (£40/month), Elite (£80/month), Luxe (£2,500/year)
• If credit is not visible immediately, please allow for system processing time
• If credit has not appeared within 24 hours, please contact us

4.2 Bonus Credit Rewards

• Earned on all eligible purchases: 5% (The Vault), 10% (Elite and Luxe tiers)
• Bonus credits are added to your account within 48 hours of purchase

4.3 Credit Terms

• Vault Credit never expires while your membership remains active
• If you cancel your membership, unused Vault Credit will expire 12 months from the cancellation date
• Credits cannot be exchanged for cash or transferred
• Credits may be used on all Lark & Berry and VaultPrivé purchases, including sale items

5. MEMBER DISCOUNTS

5.1 Discount Application

• Member discounts apply to eligible purchases before Vault Credit is applied
• Discounts: 10% (The Vault), 15% (Elite), 20% (Luxe)
• Member discounts stack with sale prices and promotional offers
• Discounts do not apply to custom or bespoke pieces
• No maximum discount limit - members always receive their full benefit on top of any other offers

5.2 Exclusions

• Custom pieces requiring individual design services
• Bespoke commissions
• Made-to-order items receive discounts but are non-refundable
• Gift cards
• Previous purchases

6. WELCOME COLLECTION BOX

6.1 Contents (The Vault & Elite)

• Signature Lark & Berry tote bag
• Full-sized Lark & Berry fragrance
• Exclusive membership guide

6.2 Premium Contents (The Vault Luxe)

• Signature Lark & Berry tote bag
• Full-sized Lark & Berry fragrance
• Exclusive membership guide
• Boutique champagne

6.3 Eligibility

• Available with first Lark & Berry purchase (excludes VaultPrivé purchases)
• No time limit for first purchase
• Retail value: approximately £150 (The Vault/Elite), £200+ (Luxe)
• One per membership (not repeated if upgrading tiers)

6.4 Returns and Cancellations

• If first purchase is returned, Welcome Collection Box must also be returned
• If membership is cancelled within 14-day cooling-off period, Welcome Collection Box must be returned unused and unopened
• All items must be unused and unopened (including champagne for Luxe members)
• Return shipping costs apply for Welcome Collection Box
• Failure to return Welcome Collection Box will result in its retail value being deducted from any refund

7. JEWELLERY EVOLUTION SWAP PROGRAMME (Elite & Luxe Only)

7.1 Programme Overview

The Jewellery Evolution Swap allows Elite and Luxe members to exchange eligible jewellery pieces for increasing Vault Credit based on ownership duration, creating a unique value appreciation benefit.

7.2 Credit Structure

Evolution Swap credit is calculated based on the actual amount paid for the item (after any discounts):

• 6-11 months ownership: 80% of purchase price as Vault Credit
• 12-17 months ownership: 100% of purchase price as Vault Credit
• 18 months ownership: 120% of purchase price as Vault Credit
• Minimum 6 months ownership required before first swap
• Swaps must occur within 24 months of purchase of item

7.2.1 Programme Duration Limit

All eligible pieces must be swapped within 24 months (2 years) of the original purchase date. After 24 months, the item is no longer eligible for the Evolution Swap programme. This ensures the jewellery maintains its optimal value within the evolution cycle.

7.3 Eligibility Requirements

• Must maintain active Elite or Luxe membership at time of swap request and credit redemption
• Each piece eligible for one swap only in its lifetime
• Original proof of purchase required
• Items must be authentic Lark & Berry pieces
• Pieces must be owned by the member for minimum 6 months

7.4 Eligible Products

• All Lark & Berry gold jewellery marked as "Evolution Swap Eligible" on product pages
• The list of Evolution Swap Eligible items is curated by Lark & Berry and may change over time. Items will be clearly marked on product pages. Previously purchased eligible items remain swappable within their valid timeframe, even if no longer offered publicly.
• Includes: rings, necklaces, bracelets, and earrings in gold
• Excludes:
  • Piercing jewellery (hygiene reasons)
  • Custom or bespoke pieces
  • VaultPrivé purchases
  • Limited edition collaborations
    

7.5 Process and Fees

• Request swap through member portal
• Complimentary insured return shipping kit provided
• Pre-paid return label included
• Credit applied within 48 hours of receipt and inspection
• No processing fees, no shipping charges, no hidden costs

7.6 Condition Requirements

• Normal wear and tear fully accepted and will not affect credit value
• Significant damage (broken chains, missing stones, deep gouges) may affect eligibility
• Lark & Berry reserves the right to refuse swaps for items deemed beyond normal wear
• Final determination at Lark & Berry's discretion

7.7 Credit Terms

• Evolution Swap credit added to Vault Credit balance
• Subject to all standard Vault Credit terms and conditions
• Can be combined with other credits and discounts
• Cannot be exchanged for cash or transferred
• Credits never expire while membership remains active
• If membership cancelled, credits expire 12 months after cancellation date

7.8 Returned Items

• Swapped pieces become property of Lark & Berry upon credit issuance
• Items will be professionally restored and may be offered through "Lark & Berry Renewed" collection
• Swaps are final once credit is issued - items cannot be returned to member

7.9 Programme Limits

• No limit to number of different pieces that can be swapped per year
• Each individual piece can only be swapped once ever
• Member must maintain continuous membership between swap request and credit use

• The replacement piece received from a swap is not eligible for any future Evolution Swap — it is the final item in the swap cycle.

7.10 Programme Modifications

• Lark & Berry reserves the right to modify or discontinue the Evolution Swap programme with 60 days notice
• Existing swaps in process will be honored under original terms
• Credit percentages and eligibility may be adjusted with appropriate notice

8. VAULTPRIVÉ ACCESS

8.1 Access

• Exclusive access to members-only shopping portal
• Access credentials provided as soon as payment is processed
• If access is not available immediately, please allow for system processing time
• If you cannot access VaultPrivé within 24 hours of payment, please contact us

8.2 VaultPrivé Inventory

• Sample pieces and past-season collections
• Vermeil styles and one-off designs
• Everyday luxury pieces at member-exclusive pricing
• Typically 30-70% off regular retail prices
• New items added weekly

8.3 Early Access

• Elite and Luxe members receive 24-48 hour early access to new VaultPrivé items
• VaultPrivé items have their own return and refund policies - please check individual product pages
• Note: Throughout these Terms, all references to diamonds mean lab-grown diamonds

9. DIAMOND REWARDS PROGRAMME (Elite & Luxe Only)

9.1 Monthly Diamond Allocation

• Elite members: 1 melee lab-grown diamond per month
• Luxe members: 2 melee lab-grown diamonds per month
• Diamonds credited on your monthly membership anniversary

9.2 Diamond Purpose and Redemption

• Diamonds serve as symbolic “points” within the programme
• Upon collecting 50 diamonds, members may redeem them for a custom-designed piece
• Redemption options include a solitaire bracelet, pendant, or stud earrings
• Design consultation and setting included at no extra charge

9.3 Bonus Diamonds

• Additional diamonds may be earned via challenges, events, and seasonal promotions
• All bonus diamonds are tracked within your member account

9.4 Expiration

• Diamonds remain in your account while membership is active
• If your membership is cancelled, unused diamonds expire 12 months after cancellation

10. ½-CARAT DIAMOND UPGRADES (Elite & Luxe Only)

10.1 Qualifying Purchases

• Available on select eligible diamond rings or stud earrings only
• Upgrade is not automatic at checkout and requires a member consultation
• Upgrade availability depends on style, size, and structural compatibility
• Maximum final diamond size per piece: 4 carats
• Final design confirmation required before upgrade is applied

11. ADDITIONAL BENEFITS

11.1 Complimentary Dance Session (Elite & Luxe Only)

• One-time 30-minute private dance session for up to 2 people
• Retail value: £90 – exclusively for Elite and Luxe members
• Held at our partnered studio in Marylebone, London
• Luxe members: redeem immediately upon enrollment
• Elite members: redeem after completing two full months
• Members must contact the studio directly to book their session
• Booking instructions provided via email when eligible
• Must be used within 6 months of becoming eligible
• Non-transferable and has no cash equivalent

11.2 Note on Additional Benefits

Other past member benefits may change, be replaced, or removed at Lark & Berry’s discretion. Benefits vary over time to ensure flexibility and exclusivity. Please refer to the most current Vault Membership Terms for updates.

12. MEMBERSHIP CHANGES

12.1 Upgrades

• Members may upgrade to higher tier at any time
• New benefits effective immediately
• Monthly to monthly upgrade: Billing adjusted pro-rata for current cycle
• Monthly to annual Luxe upgrade: Pay £1,950 minus pro-rated credit for current month already paid
• One-time benefits not repeated upon upgrade (except Luxe members receive premium Welcome Box if upgrading from lower tiers)

12.2 Downgrades

• Monthly members: Downgrades take effect at next billing cycle
• Annual Luxe to monthly tier: Can only downgrade at annual renewal date
• No refunds for unused annual membership period
• Current tier benefits remain active until end of paid period
• Credits earned at higher tier rate are retained
• Accumulated diamonds and all existing credits retained

13. CANCELLATION POLICY

13.1 Cancellation Terms

• Cancel anytime without penalties or fees
• Monthly memberships: Cancellation effective at end of current billing period
• Annual Luxe membership: No refunds for unused months after 14-day cooling-off period
• No partial refunds outside statutory rights

13.2 Post-Cancellation

• Vault Credit never expires and can be used indefinitely
• Diamonds earned remain in account
• Loss of all active membership benefits (discounts, earning new credits, etc.)
• No access to VaultPrivé after cancellation
• Cannot earn new monthly credits or rewards after cancellation

14. GENERAL TERMS

14.1 Program Modifications

• Lark & Berry reserves the right to modify program benefits with 30 days notice via email to your registered email address
• Material changes will be communicated clearly with options outlined

14.2 Eligibility

• Must be 18 years or older (21 in certain jurisdictions)
• Valid payment method required
• One membership per person
• Primarily available to UK residents
• International members may be accepted on a case-by-case basis with modified benefits where necessary

14.3 Prohibited Activities

• Reselling of membership benefits
• Sharing of VaultPrivé access credentials
• Fraudulent use of benefits
• Violation may result in immediate termination

14.4 Limitation of Liability

• Benefits subject to availability
• Lark & Berry not responsible for third-party service providers

14.5 Privacy

• Personal information collected and processed in accordance with our Privacy Policy available at larkandberry.com/privacy
• By enrolling, you consent to receive program-related communications
• You may update communication preferences in your account settings

14.6 Governing Law

• These Terms governed by laws of England and Wales
• Disputes subject to exclusive jurisdiction of English courts

15. CANCELLATION RIGHTS

15.1 14-Day Cooling-Off Period (Distance Sales)

• You have the right to cancel this membership within 14 days of the contract date without giving any reason
• To exercise this right, email hello@larkandberry.com or use the model cancellation form in Schedule 1

15.2 Immediate Supply of Services

• By completing enrollment, you expressly request us to begin supplying membership services immediately
• For annual memberships: If you cancel within 14 days, refunds are calculated as follows:
  • Base deduction: £162.50/month (£1,950 ÷ 12) for time enrolled
  • Plus: Full retail value of Welcome Collection Box if delivered (£150 standard, £200 premium)
  • Plus: Value of any Vault Credit used
  • Plus: Value of member discounts applied to purchases
  • Plus: Any bonus credits earned and used
• All products purchased with Vault Credit or member discounts must be returned unused for refund eligibility
• If Welcome Collection Box cannot be returned unused and unopened, no refund will be processed
• If total value of benefits used exceeds membership fee paid, no refund will be due

15.3 Refund Processing

• Refunds processed within 14 days of receiving cancellation notice, less any deductions calculated under 15.2

15.5 Cooling-Off Period Examples

To illustrate: If a Luxe member cancels after 7 days having:

• Received Welcome Box (£200 value)
• Used £500 of Vault Credit
• Saved £100 through member discounts
• Used complimentary dance session (£50 value)

Total benefits used: £850 Refund calculation: £1,950 - £850 = £1,100 (only if all items returned unused)

15.6 Material Change Opt-Out

• If we make material reductions to membership benefits, you may cancel without penalty before changes take effect
• Unused Vault Credit and Diamonds remain on your account

16. LIMITATION OF LIABILITY

16.1 Maximum Liability

• Except for liability that cannot be limited by law (death, personal injury, fraud), our maximum aggregate liability shall not exceed the total fees you paid in the preceding twelve (12) months
• We shall not be liable for any indirect or consequential loss

16.2 Force Majeure

• Not liable for failures caused by events beyond reasonable control, including acts of God, strikes, epidemics, supply-chain disruption, or third-party service provider failures

17. ADDITIONAL LEGAL TERMS

17.1 Vault Credit Sunset Clause

• Should we discontinue The Vault programme, we may set an expiry date (not less than 12 months from notice) for unused Vault Credit and Diamonds
• Face value of Vault Credit shall never exceed total membership fees paid

17.2 Typical-Use Disclosure

• Average Elite member takes 25 months to accumulate 25 diamonds
• Average Luxe member takes 13 months to accumulate 25 diamonds
• Luxe annual members receive all 24 diamonds throughout their membership year
• Upgrade offers capped at finished piece size of 4 carats

17.3 Chargeback Abuse

• Unauthorized or fraudulent chargebacks result in immediate termination and forfeiture of all benefits

17.4 Intellectual Property

• All site content, imagery, and product data are property of Lark & Berry Ltd
• Automated scraping, extraction, or reuse for commercial purposes strictly prohibited

17.5 No Assignment

• Memberships are personal and may not be assigned or transferred without written consent

17.6 Severability & No Waiver

• Invalid provisions do not affect remaining terms
• Failure to enforce rights is not a waiver

17.7 Entire Agreement

• These Terms constitute the entire agreement and supersede all prior understandings
• In the event of conflict between promotional materials and these Terms, these Terms shall prevail.

17.8 VAT-Inclusive Pricing

• All membership fees inclusive of UK VAT (where applicable)
• International members may be subject to local taxes
• All prices displayed and charged in GBP (£)

17.9 Durable Medium Copy

• PDF copy of Terms emailed immediately after enrollment

17.10 Product Returns and Refunds

• All product purchases subject to standard Lark & Berry returns policy
• 14-day return period for online purchases (excluding made-to-order items)
• Made-to-order items (including engagement rings) are NON-REFUNDABLE
• Upon return of eligible items, Vault Credit used will be refunded to your account
• Bonus credits earned on returned purchases will be reversed
• Returns processed as if purchase never occurred
• During cooling-off period: All items purchased with Vault Credit or member discounts must be returned for membership refund eligibility

18. DISPUTE RESOLUTION

18.1 Complaints Process

• Email: hello@larkandberry.com
• Write to: Lark & Berry Ltd, 52A George Street, London W1U 7EA, UK
• Response within 5 business days

18.2 Alternative Dispute Resolution

• We are not obliged to submit to ADR and do not currently participate in any ADR scheme
• If complaint cannot be resolved, you may wish to contact an appropriate ADR provider

19. CONTACT INFORMATION

For all membership enquiries:

• Email: hello@larkandberry.com
• Company: Lark & Berry Ltd
• Address: 52A George Street, London W1U 7EA, UK

20. ACCEPTANCE

By enrolling in The Vault membership program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: [July 3, 2025] Version: 1.0

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SCHEDULE 1: MODEL CANCELLATION FORM

To: Lark & Berry Ltd Email: hello@larkandberry.com Address: 52A George Street, London W1U 7EA, UK

I hereby give notice that I cancel my contract for The Vault membership services.

Ordered on: [date] Name: [customer name] Address: [customer address] Date: [date] Signature: [if sent on paper]