What the lifetime warranty covers
The warranty covers a confirmed defect in the materials or workmanship of Lark & Berry fine jewellery made in solid gold or platinum. We will inspect the piece before deciding the appropriate remedy. Depending on the issue and applicable law, this may be repair, replacement or another appropriate resolution.
Products expressly sold with a separate maker or Jewellery Lab warranty remain subject to the warranty stated on their individual product information.
What it does not cover
- Ordinary wear, surface scratches, finish changes or the natural development of patina
- Accidental damage, impact, crushing, snagging, bent claws or misshapen settings
- Loss, theft or loss of a stone caused by impact, wear or failure to obtain recommended maintenance
- Misuse, unsuitable storage, exposure to harsh chemicals, heat or avoidable abrasion
- Work, sizing or repairs carried out by someone not authorised by Lark & Berry
- Changes in finger size, personal preference or damage unrelated to manufacture
Engagement-ring resizing
The first resize of a Lark & Berry engagement ring is complimentary up to two UK sizes larger or smaller where the ring’s construction permits. Full-eternity settings, complex stone arrangements and certain designs may have limited or no safe resizing range.
Later resizing is assessed individually. It is generally included where the design and work required allow, but we will confirm any charge before beginning. Delivery, insurance or exceptional remaking costs may be separate.
Complimentary cleaning
Complimentary cleaning is available for Lark & Berry fine jewellery brought to our London shop. Inspection, repair, polishing, rhodium plating, stone replacement and shipping are separate services where required, and any charge is confirmed first.
Making a warranty request
Email hello@larkandberry.com with proof of purchase, a description of the issue and clear photographs, or arrange to bring the piece to our London shop. Please do not send jewellery until the team has confirmed secure delivery instructions. If assessment shows a non-warranty issue, we will explain the available repair and any cost before work begins.