About us and these terms
Lark & Berry Ltd is registered in England and Wales under company number 10970388, with its registered office at 52a George Street, London, W1U 7EA. Contact hello@larkandberry.com. By using the site or placing an order, you agree to the terms that apply at that time. Mandatory consumer rights in your country remain unaffected.
Orders, acceptance and payment
Products, services and prices are invitations to order. Your order is an offer to buy. An automated acknowledgement confirms receipt but does not necessarily mean we have accepted the order. We may verify availability, price, payment, destination and fraud checks before acceptance. If we cannot accept an order, any payment taken will be refunded.
Payment is completed securely through Shopify Checkout or another payment method clearly identified before purchase. Prices and currencies are supplied for the selected market. Taxes, duties, delivery and discounts are handled as shown at checkout and in our delivery policy.
Products, availability and diamonds
We take reasonable care with descriptions, dimensions, colours and images, but displays and handmade finishing can vary. Carat weights and dimensions may be approximate unless an individual grading report or quotation states otherwise.
A loose diamond shown in the current Lark & Berry selection remains subject to final availability. If a uniquely identified diamond becomes unavailable after payment, we will offer an appropriate alternative for your approval or a full refund for the unavailable item. A grading report records characteristics and origin; it is not a valuation or promise of future resale value.
Made-to-order, bespoke, personalised and pre-order pieces
A product page or confirmation will identify when a piece is made after order, created to a customer-specific specification or offered as a pre-order and will give the best available timing estimate. Bespoke work may require a separate specification, quotation, deposit and approval stages. Production begins only after the required details and payment stage are confirmed.
Pieces identified as excluded from change-of-mind returns are created specifically for the individual customer. Examples include a bespoke commission, engraving, a ring made to a confirmed size, metal and stone specification, or another customer-specific alteration. Once production begins, these pieces cannot normally be cancelled, exchanged or returned for a change of mind. Pre-orders and standard products made after order are treated according to the statutory rights that apply to the individual order, including any applicable right following a delay.
AI concepts and design services
An AI-generated image is an exploratory concept, not a technical drawing, final offer or guarantee that every visible detail can be manufactured. A designer may change structure, scale, stones, setting and proportions for wearability, safety and craft. Final production requires an approved specification and quotation.
You confirm that you have permission to submit any story, photograph, reference or other material. You retain rights you already hold in that material and grant us and our service providers permission to process it to provide the requested service. AI output may not be unique. Lark & Berry retains rights in its original sketches, CAD, technical solutions and house designs unless exclusivity is expressly agreed in writing.
Delivery, returns, warranty and care
Delivery, cancellation, return and refund rights are set out in our Delivery, Exchanges & Refunds policy. Our lifetime manufacturing warranty for qualifying solid-gold and platinum fine jewellery is explained on the Warranty page. These voluntary services do not replace statutory remedies for faulty or misdescribed goods.
Promotions, credit and The Vault
Promotion, discount, gift-card, credit and membership terms apply as stated with the individual offer. Unless expressly stated, promotions cannot be combined and do not apply to bespoke commissions, engagement rings, eternity bands or other excluded services. The Vault has separate membership terms and eligibility rules.
Acceptable use and intellectual property
The site, brand, product imagery, copy and original Lark & Berry design material are protected by intellectual-property law. You may use the site for personal shopping and enquiry purposes. You must not misuse the site, attempt unauthorised access, introduce harmful code, scrape protected or private data, impersonate another person or infringe another person’s rights.
Liability and events beyond reasonable control
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer rights. If you buy as a consumer, we are responsible for foreseeable loss caused by our breach; we are not responsible for business loss arising from a consumer purchase.
We are not responsible for delay caused by events genuinely beyond our reasonable control, but we will contact you, take reasonable steps to reduce the effect and provide any cancellation or refund right required by law.
Law, changes and contact
These terms are governed by the laws of England and Wales, while consumers retain any mandatory protections and forum rights of their home jurisdiction. We may update these terms prospectively when our services or the law change. Questions or complaints can be sent to hello@larkandberry.com.